Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jilink ("jilink," "we," "us," "our"), a Philippine-registered online gaming platform operating under PAGCOR authorization, collects, uses, discloses, stores, and protects personal information obtained from users ("you," "your") of our website located at https://jilink.cam and associated services ("Platform," "Services").

jilink is committed to protecting your privacy and ensuring the security of your personal data in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as applicable PAGCOR directives and international data protection standards.

This Policy applies to all personal information collected through the jilink Platform, including information provided during account registration, gameplay, payment transactions, customer support interactions, and marketing communications. By accessing or using jilink services, you acknowledge that you have read, understood, and consent to the data practices described in this Policy.

2. Information We Collect

jilink collects various types of personal information necessary to provide our Services, ensure platform security, comply with legal obligations, and enhance user experience. The categories of information we collect include:

2.1 Information You Provide Directly

When you register for a jilink account, make deposits or withdrawals, or communicate with our customer support team, you voluntarily provide personal information including:

Registration Information

• Full legal name as it appears on government-issued identification
• Date of birth (to verify legal age of 21 years or older)
• Email address for account communications and verification
• Mobile phone number for SMS verification and security notifications
• Residential address including street, barangay, city/municipality, and province
• Username and encrypted password for account access
• Preferred language (English or Tagalog)

Verification Documents

• Government-issued photo identification (Philippine passport, driver's license, UMID, postal ID, or other valid ID)
• Proof of address documents (utility bills, bank statements, government correspondence)
• Photographs or scanned copies of identification documents
• Selfie photographs for identity verification purposes

Financial Information

• Payment method details (GCash account information, PayMaya details, bank account numbers for BPI, BDO, Metrobank, UnionBank, Landbank)
• Transaction history including deposit and withdrawal records
• Payment instrument verification documents
• Source of funds documentation when required for anti-money laundering compliance

2.2 Information Collected Automatically

When you access the jilink Platform, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

Device and Browser Information

• Device type, model, and operating system (Android, iOS, Windows, macOS)
• Browser type and version (Chrome, Safari, Firefox, Edge)
• Screen resolution and display settings
• Device identifiers and mobile advertising IDs
• IP address and approximate geographic location

Usage Data

• Pages visited, features accessed, and navigation paths through the Platform
• Game selections, bet amounts, and gameplay statistics
• Session duration, frequency of visits, and time stamps
• Referral source (how you arrived at jilink)
• Click-through patterns and user interaction data

Security and Fraud Prevention Data

• Login attempts, authentication events, and access patterns
• Device fingerprinting data for account security
• Behavioral analytics to detect unusual activity or potential fraud
• Security incident logs and threat detection data

2.3 Information from Third Parties

jilink may receive limited information from third-party sources including payment processors (GCash, PayMaya, banking partners) to verify transactions, identity verification services for KYC compliance, and game providers for gameplay records. We only collect third-party data necessary for service provision and regulatory compliance.

3. How We Use Your Information

jilink processes personal information for legitimate business purposes essential to platform operation, user service, and legal compliance. Specific purposes include:

3.1 Account Management and Service Provision

• Creating and maintaining your jilink account with accurate records
• Authenticating your identity during login and account access
• Processing deposits, withdrawals, and financial transactions
• Providing access to games, live casino tables, and gaming content
• Tracking gameplay history, balances, and transaction records
• Enabling account features including bonus activation, loyalty programs, and VIP services

3.2 Regulatory Compliance and Legal Obligations

• Verifying player age to enforce 21+ restriction in compliance with PAGCOR regulations
• Conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures
• Anti-Money Laundering (AML) monitoring and suspicious transaction reporting
• Maintaining records required by Philippine gaming regulations
• Responding to lawful requests from regulatory authorities, law enforcement, or courts
• Enforcing our Terms and Conditions and other policies

3.3 Security and Fraud Prevention

• Detecting and preventing unauthorized account access, identity theft, and fraud
• Monitoring for unusual betting patterns, collusion, or bonus abuse
• Protecting platform integrity and preventing cheating or game manipulation
• Securing payment transactions and preventing financial crimes
• Investigating security incidents and policy violations

3.4 Customer Support and Communication

• Responding to inquiries, complaints, and support requests via live chat, email, or other channels
• Sending account-related notifications (successful deposits, withdrawal confirmations, security alerts)
• Providing updates on promotions, bonuses, and new game releases (with consent)
• Communicating important policy changes or platform updates
• Conducting customer satisfaction surveys to improve services

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to enhance user experience and interface design
• Testing new features and optimizing platform performance
• Understanding player preferences to curate relevant game selections
• Measuring marketing effectiveness and campaign performance
• Generating aggregated, anonymized statistics for business intelligence

4. Data Sharing and Disclosure

jilink does not sell, rent, or trade your personal information to third parties for marketing purposes. We share personal data only in specific circumstances necessary for service provision, legal compliance, or with your explicit consent:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist in platform operations, including:

• Payment Processors: GCash, PayMaya, and banking partners process financial transactions and require limited information to complete deposits and withdrawals
• Game Providers: Pragmatic Play, NetEnt, Evolution Gaming, and other licensed game suppliers receive gameplay data necessary for game functionality
• Identity Verification Services: Third-party KYC providers verify submitted identification documents for age and identity confirmation
• Cloud Hosting and IT Infrastructure: Secure data center providers host our platform and databases
• Customer Support Tools: Live chat software and ticketing systems used by our support team
• Analytics Providers: Services that help us understand usage patterns through anonymized data analysis

All third-party service providers are contractually bound to maintain confidentiality, use data only for specified purposes, and implement appropriate security measures. They have access only to information necessary to perform their functions.

4.2 Regulatory Authorities and Law Enforcement

jilink discloses personal information to regulatory bodies, law enforcement agencies, and government authorities when legally required or reasonably necessary to:

• Comply with PAGCOR audit requirements and reporting obligations
• Respond to valid legal process such as subpoenas, court orders, or search warrants
• Report suspicious transactions under Anti-Money Laundering regulations
• Cooperate with investigations into illegal activities, fraud, or policy violations
• Protect the rights, property, or safety of jilink, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and platform notice before your information becomes subject to a different privacy policy, providing you the opportunity to delete your account if you do not consent to the transfer.

4.4 With Your Consent

We may share your information with other third parties when you explicitly consent to such sharing, such as participation in specific promotional campaigns, affiliate programs, or integrations with external services you choose to connect.

5. Data Security Measures

jilink implements industry-leading technical, administrative, and physical security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security Controls

• Encryption: All data transmission between your device and jilink servers uses 256-bit SSL/TLS encryption, the same standard used by banks
• Data Storage Security: Personal information stored in databases is encrypted at rest using AES-256 encryption
• Password Protection: User passwords are hashed using bcrypt algorithm and never stored in plain text
• Firewall Protection: Multi-layer firewall architecture prevents unauthorized network access
• Intrusion Detection: Automated systems monitor for and respond to potential security threats in real-time
• Regular Security Audits: Independent security assessments and penetration testing conducted quarterly

5.2 Access Controls

• Strict role-based access controls limit employee access to personal data based on job requirements
• Multi-factor authentication required for all administrative access to sensitive systems
• Comprehensive audit logs track all access to and modifications of personal information
• Regular access reviews ensure only authorized personnel retain data access privileges

5.3 Organizational Security Policies

• All employees sign confidentiality agreements and receive data privacy training
• Data breach response procedures established to ensure prompt notification and remediation
• Vendor security assessments verify that third-party service providers meet our security standards
• Regular policy updates to address evolving security threats and regulatory requirements

6. Data Retention

jilink retains personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Data Category	Retention Period	Legal Basis
Account Information	Active account duration + 7 years after closure	PAGCOR and tax regulations
Transaction Records	7 years from transaction date	Anti-Money Laundering Act requirements
Identity Verification Documents	7 years from account closure	KYC/AML compliance obligations
Gameplay History	5 years from gameplay date	Gaming regulations and dispute resolution
Marketing Communications	Until consent withdrawn + 30 days	Consent-based processing
Customer Support Records	3 years from last interaction	Customer service quality and dispute records

After applicable retention periods expire, personal information is securely deleted or anonymized such that it can no longer be associated with an identifiable individual. Anonymized data may be retained indefinitely for statistical analysis and business intelligence purposes.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request confirmation of what personal information jilink holds about you and obtain a copy of that information. You may access most of your account information directly through your jilink account settings. For additional information, submit a data access request to our Data Protection Officer.

7.2 Right to Correction

You may request correction of inaccurate or incomplete personal information. You can update most account details yourself through account settings. For changes requiring verification (such as name or date of birth changes), contact customer support with appropriate supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal information, subject to certain limitations. We must retain some data to comply with legal obligations such as gaming regulations, anti-money laundering requirements, and tax laws. After applicable retention periods, data will be permanently deleted.

7.4 Right to Object to Processing

You may object to processing of your personal information for specific purposes, particularly direct marketing. You can opt out of promotional communications at any time by clicking the unsubscribe link in emails or adjusting notification preferences in your account settings.

7.5 Right to Data Portability

Upon request, we will provide your personal information in a structured, commonly used, machine-readable format that allows you to transmit the data to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on your consent (such as marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

7.7 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your request. We will respond within fifteen (15) days as required by Philippine law. We may request additional information to verify your identity before processing requests involving sensitive personal data.

8. Cookies and Tracking Technologies

jilink uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and support security features. Types of cookies used include:

8.1 Essential Cookies

Necessary for platform functionality, including session management, authentication, security features, and load balancing. These cookies cannot be disabled as they are essential for the Platform to function properly.

8.2 Performance and Analytics Cookies

Collect anonymized information about how users interact with the Platform, including pages visited, navigation paths, and feature usage. This data helps us improve performance and user experience.

8.3 Functional Cookies

Remember your preferences such as language selection, display settings, and previously viewed games to provide a more personalized experience.

8.4 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect platform functionality. Note that opting out of analytics cookies does not opt you out of promotional communications.

9. International Data Transfers

Personal information collected by jilink is primarily processed and stored on servers located in secure data centers within the Philippines. However, some service providers (such as game providers, payment processors, or cloud infrastructure partners) may be located outside the Philippines.

When personal information is transferred internationally, jilink ensures appropriate safeguards are in place through data processing agreements, standard contractual clauses, or other legally recognized mechanisms to protect your information in accordance with Philippine data protection standards.

10. Children's Privacy

jilink services are strictly intended for individuals aged 21 years or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a person below the legal gambling age, we will immediately delete such information and permanently close the associated account.

If you believe a minor has provided personal information to jilink, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

jilink reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, regulatory requirements, or technological developments. Material changes that significantly affect your rights or how we process personal information will be communicated via email to your registered email address and through prominent notice on the Platform.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how we protect your information. Continued use of jilink services after policy modifications constitutes acceptance of the updated terms.

12. Contact and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We aim to respond to all privacy inquiries within 15 days

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center, Vicente Sotto Street, Pasay City, Metro Manila
• Website: privacy.gov.ph
• Email: [email protected]